//emails-for-saas providers ↗
← glossary
term

Sandbox mode

A starter mode that limits sending to verified addresses.

Some providers (most notably AWS SES) start every account in sandbox mode: you can only send to verified addresses until you request and receive production access. Plan for the approval lead time when launching.

reading this as SaaS product teams

A SaaS product sends on behalf of its customers, so the deciding factors are tenant isolation, whether suppressions can be scoped rather than global, and whether support can answer why one specific account did not receive one specific email. Lifecycle automation and transactional sending usually need to coexist.

Applied to sandbox mode, that means weighing multi-tenant support, event stream, the suppressions API, and operating track record ahead of the rest, against trial expiry notices, dunning, onboarding sequences, and per-tenant transactional mail.